How To Resolve First Bank (Mobile App) Account Debit Issues On Un-credited Airtime Recharge Transactions Without Going To The Bank

In this jet age, mobile banking is becoming more prominent than ever and one can now carry out virtually any type of banking transaction with bank mobile apps all at the comfort of their home.

However, since the mobile banking technologies are man-made; do not expect perfect transactions all the time as sometimes as result of network issues or other factors, some transactions made through mobile banking apps can fail.

In addition to the banking services that you can carry out through mobile banking platforms, you can also carry out mobile airtime e-recharges on any of the 4 major GSM networks in the country.

Now, one of the major problems that people do sometimes encounter while trying to purchase airtime through their mobile banking app is failed transactions that will have their account debited but without their GSM lines being credited with the amount of airtime requested.

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Most times, these types of errors are as result of network glitches either coming from the banks directly or the third party GSM provider’s partner platform.

And just as we have stated, these errors are sometimes expected and when it occurs, it shouldn’t take you unaware or you shouldn’t see it as something strange, and rather the most important thing is the responds from the bank in resolving the issue timely and proactively when the matter is reported.

As the topic suggests, today we are going to be dealing with how you can resolve similar issues with First Bank and get your bank account credited back without necessary going to the bank.

Now for those of you using the First Bank FirstMobile app on your devices, if you have ever encountered the issue described above, where you are trying to recharge your GSM line with the FirstMobile app and you got your First Bank account debited without your line being credited as exptected, here are the simple steps to take to get back your money without stepping an inch;

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·     Send a mail to firstcontact@firstbanknigeria.com

·     In the mail detail what happened

·     Still in the mail, include the entire debit transaction message that you might have received on your cell phone

·     Also include your First Bank account name and account number in the message and finally send out your mail.

Within few minutes or few hours you will get a warm reply notifying you that your issue has been forwarded to the appropriated e-unit.

And after some time thereafter, you should get a reversal alert message from your bank and you will notice that the exact amount that was debited would have been credited.