My Android Phone Backlight Goes Off When Making Call; What Could be the Problem?

Sometimes the sophistication witnessed in the advance in technology makes people think and suggest otherwise.

The world no doubt is going digital and advance in technology is at its peak and to the extent that if you are not tech savvy enough and don’t understand how some particular pieces of technologies were designed to function, you might even go telling people that that your device (android) is crazy and that it is mal-functioning.

But on the contrary the said piece of technology was purposely and craftily developed to enhance performance in quite amazing and sophisticated manner.

Proximity-sensor-or-inadertently-mode-feature

Now, this piece was borne out after hearing many complaints from android users; that their android device is faulty and that the backlight always go off whenever they are making/receiving calls.

While some of them have even gone to the extent of taking their devices to phone repairers to fix up what they see as defect to their phone and after which they have ended up parting away with some large sums of money on the process of fixing.


But here is the shocker; and you do not need any phone repairer to fix up nothing as that your android device backlight that often goes off when making/receiving call is a particular function built into your android and not a defect.

Now, have you heard of smartphone feature that is called “Proximity Sensor” or “Inadvertently Mode”?

If you have heard any of the two features mentioned above, then that was exactly what was playing out when you see the backlight of your device going off whenever you are making/receiving calls.

In other words, it is not a defect on your android phone but just a feature of your phone that is regarded as Inadvertently Mode or Proximity Sensor.

It is a feature that automatically switches off the backlight of your device whenever you bring it close or in contact with your ear; by so doing, it also help to safe your battery when you are making/receiving calls.


In other instance, it act against accidental touches on your device screen and thereby it automatically switches off the backlight whenever you cover the upper part of the screen when you are making/receiving call or when you insert the phone inside your pocket.

Now for some android versions like 4.2 and below, the feature is automatic and gives no room to turn it off, while in higher versions, like android 4.4 and above, you can see it as Inadvertently Mode on the display settings section of your phone and you can easily navigate to Settings>>Display>>Inadvertently Mode to switch the feature on/off.

Starting from today, you should know that it is not a defect on your phone but just an inbuilt feature and you don’t need go looking for any phone repairer, otherwise they will keep on lying to you and reaping you off your hard earned money by claiming that your device is faulty. 

If you are happy with this piece, you can always use the comment box below to express yourself.

My Android Phone Backlight Goes Off When Making Call; What Could be the Problem? My Android Phone Backlight Goes Off When Making Call; What Could be the Problem? Reviewed by Edwin Akwudolu on 7:30:00 AM Rating: 5

68 comments:

  1. but what if i want to go into call and turn the speaker on or i want to end the call

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    Replies
    1. ONCE THE MODE IS OFF, YOUR SPEAKER ICON AND OTHER ICON BECOME VISIBLE AS YOU MAKE YOUR CALL. SO YOU CAN THEN ACTIVATE

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    2. Actually I bought my phone two weeks ago and the said above haven't helped me so far. Whether the app is off or on the screen behaves the same when making a call. Am just regretting replacing of my past phone. I cant put my call on loud speaker

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    3. Wow....it worked when I removed the screen guard..God bless you

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  2. but what if you want to go to phone for turning on speaker then????

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  3. Mine goes off immediately I dial the number without putting it to my ear,wbt could be the problem

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    Replies
    1. Mine too did same but it stopped as soon as I removed the screen guard that came with it

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    2. Mine goes off immediately I dial the number without putting it to my ear,wbt could be the problem

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    3. Just remove your screen guard only

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  4. I have switched off d inadvertently mode on my phone but d backlight still goes off each time I dial a number pls whatbelse could b d cause.

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    Replies
    1. So are you saying once we remove the screen guard it will stop. Is the screen cover not supposed to be on the phone for safety. Why is is affecting it

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    2. It worked. Thanks. I observed that it's due to my cracked screen guard after several falling down of the phine.

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    3. Wow,it is actually because of the cracked screen guard,I just removed my screen guard and the phone is back to it's normal self..thank so much,this really helped

      Delete
  5. Mine too goes off without putting it close to my ears. I have tried turning off the inadvertently mode. I can't even double tap on my phone screen. Its frustrating. I can't multitask on my phone.

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  6. Please how can I turn this feature off in infinix hot 2, can't find the inadvertently mode in settings and can't locate the call settings too

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  7. Enter your comment...i have switched off the inadvertently mode but the backlight still goes off during call

    ReplyDelete
    Replies
    1. I need help on this please I turn it off my infinix S4 still get black when I make a call

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  8. Many thanks for this info. I had to yank off the screen protector I got today & my phone is back to normal now. Thanks once again

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  9. Pls my infinix hot 4 backlight goes on and off on its own what can I do

    ReplyDelete
    Replies
    1. Hi Nonso,

      Does it go on and off when idle or when in use?

      Delete
  10. Mine is that even if the inadvertently mode is on/off the backlight goes off. I just bought this phone last week Infinix HotS (S3) and i am considering returning it back

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  11. My hot 6 pro screen always goes off whenever I make calls. I have try turning inadvertently mode off/on but still. please o need help cos am fed up

    ReplyDelete
    Replies
    1. Remove the cover glass please. I have the same phone and had a similar challenge.

      Delete
    2. If I remove d screen guard is there any other thing to do so as to protect my phone screen

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  12. I am currently experiencing same issue on my infinix note5, thing is, I am a newbie to the Android one and can't seem to locate inadvertently mode. Any help as regards that pls. Yours truely.

    ReplyDelete
    Replies
    1. Hello,for Infinix note5, go to call settings>Accessibility>Turn TTY Mode Full

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  13. I had the similar problem but am now happy after removing the screen glass cover and the problem ended. Use the phone screen do not put glasscovers, am using infix 6x

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  14. This should have alternative way of solving instead of removing glass cover which helps in protecting the screen

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  15. I switched off the inadvertently mode as you said,and I tried calling my background light still goes dim have also tried to put it on it still the same way please what can be done I need a solution I use an Infinix Hot4..Tank u

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  16. Pls help i ve removed the screen guard yet the screen goes off when making calls. Even the inadvertent i ve turn it off/on yet is still the same

    ReplyDelete
  17. Thanks a lot u really helped me fixed the problem with my infinix hot 6 pro.. I removed the screen guard and everything was ok

    ReplyDelete
  18. I was having the same problem with the Infinix Note 6 and screen guard I bought yesterday. I have just removed the screen guard now - problem solved. Thanks to all

    ReplyDelete
  19. Anonymous
    Pls help i ve removed the screen guard yet the screen goes off when making calls. Even the inadvertent i ve turn it off/on yet is still the same

    ReplyDelete
  20. Hi my android phone infinix s4 the light of screen goes off when making call how I'll I do.??

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  21. To me as Yassin i think this is just a technological mess by Infinix company, i mean how do you tell me i shouldn't cover fully my phone screen and yet the the screen guard keeps my phone safe in case of any untimely falling of the phone. Secondly all the setting procedures given above do not work in infinix hot 8 that was launched in September this year, so Infinix you can see what your customers are going through just as a result of spending their money on your products. To me this VERY VERY unsatisfactory and this has to be taken seriously.

    ReplyDelete
    Replies
    1. Experiencimg this one my infinix hot 8,I have to tell people to cut the call from the other end and it's embarrassing. What I did was to activate "power button end call" so anytime I make or receive calls and I want to end the call, I will simply press the power button, which will end the call and bring my screen up.

      Delete
    2. Enter your reply... I've removed the screen guard but the problem is still there. I'm using infinix hot 8 I bought just about eight months ago. Hmmmm this is very embarrassing.

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    3. how do you end call with the power button?? Cuz am trying to do same after reading your comment to save me from the embarrassment of telling people to end school.m.

      Delete
  22. What do I do to my Conanx...it goes off when the back light goes off too....

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  23. Infinix hot 8 is really a mess with these major malfunction issue. They better stop producing so as to stop wasting people money...Dem...it

    ReplyDelete
  24. Please u people should take note, I guess d mood is already off so I try turning it on, and it works after I rebooted d phone. Thanks guys

    ReplyDelete
  25. I did Inadvertently mode off but there is no benefit in my infinix s4

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  26. Thanks guys it worked for my note5 stylus phone....I turned the tty full, switched off my phone and turned it on.....And it worked.

    ReplyDelete
  27. This problem is very easy to solve. Just remove your cracked screen temper/protector and replace it with new one, and you are good to go.
    Though this problem could be highly frustrating but very easy to solve. I just removed my phone screen temper and the problem is excitingly over.

    ReplyDelete
  28. Just remove the old and cracked screen temper/protector and replace it with a new one and you are good to go. I just did that and the problem is excitingly over.

    ReplyDelete
  29. My hot6 is worse. Tried all the solutions mentioned here but to no avail. The moment a place a call, the screen goes off till the call is over, where I have to tell the other person to hang up the call. The worse is, when the person I'm calling is not available and I'm asked to leave a voicemail. Even after the voicemail, I can't hang up, it'll keep

    ReplyDelete
  30. Please guys I need helpyo Fix Screen Turning Off During calls, infinix s5 lite,

    ReplyDelete
  31. The person who suggested that turning pttfull the setting-accesibility is correct. I tried and it's successful. I pray it stands. Thanks a lot for sharing.

    ReplyDelete
  32. Please on my hot 4
    There's no screen guard but it's still switching off
    What do I do now
    And without loud speaker I can't hear from the other person

    ReplyDelete
  33. Please on my infinix s5 I can't turn on the proximity sensor...please where is it located in the settings

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  34. I have followed the steps given systematically, but it is just the same. This infinix phone sef dea worry me die.

    ReplyDelete
  35. I try the procedure but yet the screen is still going black both for call/receiving I am using infinix smart 3plus please help

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  36. My phone always goes off whenever I make a calls

    ReplyDelete
  37. What of mine
    I just bought my own infinix Hot 10T and when making call the backlight don't go off
    It's on always

    ReplyDelete
  38. I try all the procedures but still the light go off

    ReplyDelete
  39. Thanks for the infor. After wasting 5 hours trying to solve the issue, I fortunately read these comments and I removed the screen guide .. boom, it works perfectly

    Thanks alot

    ReplyDelete
  40. This piece and its comments is quite helpful.

    Thanks kindly.

    ReplyDelete
  41. My backlight also go off whenever am making calls

    ReplyDelete
  42. Nice article. I was actually making a research for my blog posts on the same topic, so I stumbled on this your blog post.
    I must commend, your articles are superb. Your site is bookmarked already, so I can come to read some other time.

    From https://www.sidotechs.com

    ReplyDelete
  43. I tried this process and it's still going off what could be the cause please

    ReplyDelete
  44. Mine is ok now,I have just removed the screengaude thax

    ReplyDelete
  45. My infinix note 7 goes off immediately I make a call what can I do please help me

    ReplyDelete

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